Frequently Asked Questions

Everything you need to know about your Thunderpants experience.

Where are Thunderpants products made?

All Thunderpants garments are proudly made in New Zealand. We prioritize ethical manufacturing and work closely with local partners to ensure the highest quality and fair labor practices.

What materials do you use for your underwear?

We use premium organic cotton blended with a touch of spandex for the perfect fit. Our fabric is breathable, durable, and free from harmful chemicals, making it ideal for sensitive skin.

How do I find my correct size?

Please refer to our comprehensive Size Guide located on each product page. Our underwear is designed to sit comfortably on the natural waistline without digging in, so we recommend measuring your hips for the most accurate fit.

What is your return policy?

For hygiene reasons, we cannot accept returns on underwear that has been worn. However, if your items are unworn, unwashed, and in their original packaging, you can return them within 30 days of purchase for an exchange or refund.

How long does shipping take within New Zealand?

Standard shipping within New Zealand typically takes 2-5 business days. You will receive a tracking number via email as soon as your order is dispatched from our warehouse.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.